Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by MrCoin88 ("the Platform", "we", "us", "our") and governs the collection, use, storage, and disclosure of personal data provided by or collected from users ("you", "User", "Member") of the MrCoin88 website located at mrcoin88.cam and all associated services (collectively, "the Services").

MrCoin88 takes the privacy of its users seriously. We are committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy is designed to give you a clear understanding of our data practices so that you can make informed decisions about your use of the Services.

By registering an account or using any part of the MrCoin88 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. This Policy should be read in conjunction with our Terms & Conditions.

2 Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial information, and online identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means MrCoin88, the entity that determines the purposes and means of processing personal data collected through the Services.
• "Data Processor" means any third party that processes personal data on behalf of MrCoin88 under a contractual arrangement.
• "Consent" means a freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal data for a stated purpose.
• "Cookie" means a small text file placed on your device by the MrCoin88 platform for session management, analytics, and personalisation purposes.
• "KYC" means Know Your Customer — the identity verification process MrCoin88 operates to satisfy anti-money laundering obligations.

3 Data We Collect

MrCoin88 collects personal data through several channels in the course of providing the Services. The categories of data we collect are described below.

3.1 Registration Data

When you create a MrCoin88 account, we collect:

• Full legal name
• Date of birth (to verify minimum age of 21 years)
• Residential address, including city and postcode (e.g., Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam)
• Email address
• Contact phone number
• Username and encrypted password
• Currency preference (Malaysian Ringgit — MYR)

3.2 Identity Verification (KYC) Data

As part of our KYC process, we may collect:

• Government-issued photo identification (MyKad, passport, or driving licence)
• Proof of address documentation (utility bill, bank statement dated within 3 months)
• Payment method verification documents
• Source of funds documentation where required by our compliance obligations

3.3 Transaction & Financial Data

When you make deposits or withdrawals, we collect:

• Payment method details (e-wallet identifiers for Touch 'n Go eWallet, Boost, GrabPay; bank account or FPX/DuitNow references for Maybank, CIMB, Public Bank, Hong Leong)
• Transaction amounts, dates, and reference numbers
• Account balance history
• Bonus redemption and wagering records

3.4 Technical & Usage Data

Automatically collected data when you access the platform includes:

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session timestamps and duration
• Pages visited, games played, and betting history
• Cookie and tracking data (see Section 7)

3.5 Communications Data

When you contact our support team via live chat or email, we retain records of those communications, including the content of messages, timestamps, and the nature of any queries or complaints raised.

4 Data Processing

MrCoin88 processes your personal data for the following purposes:

Purpose	Data Used	Basis
Account creation and management	Registration data, KYC data	Contract performance
Payment processing and withdrawals	Financial data, identity data	Contract performance
Age and identity verification	KYC data, registration data	Legal obligation
Anti-money laundering (AML) compliance	Transaction data, identity data	Legal obligation
Fraud prevention and security monitoring	Technical data, transaction data	Legitimate interest
Customer support and complaint handling	Communications data, account data	Contract performance
Personalisation and product improvement	Usage data, preferences	Legitimate interest / Consent
Responsible gambling monitoring	Betting history, account data	Legal obligation / Legitimate interest
Marketing communications (opt-in only)	Contact details, preferences	Consent

5 Legal Basis for Processing

MrCoin88 processes personal data on one or more of the following legal bases, as applicable to each processing activity:

• Contract Performance: Processing is necessary to fulfil our contractual obligations to you as a registered Member, including account operation, payments, and dispute resolution.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements, KYC obligations, and responsible gambling mandates.
• Legitimate Interest: Processing serves MrCoin88's legitimate business interests — such as fraud prevention, platform security, and service improvement — where those interests are not overridden by your data protection rights.
• Consent: For certain processing activities, such as marketing communications or the use of non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

6 Data Sharing

MrCoin88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the following limited circumstances:

6.1 Service Providers

We engage trusted third-party service providers who process personal data on our behalf under contractual data processing agreements. These include payment processors (such as FPX operators, DuitNow infrastructure providers, and e-wallet platforms including Touch 'n Go eWallet, Boost, and GrabPay), identity verification providers, IT infrastructure and hosting services, and customer support platform operators.

6.2 Regulatory and Law Enforcement Authorities

We may disclose personal data to relevant regulatory bodies, law enforcement agencies, or courts where we are legally required to do so — for example, in connection with an AML investigation, a court order, or a regulatory audit.

6.3 Corporate Transactions

In the event of a merger, acquisition, or sale of substantially all assets of MrCoin88, personal data held by the platform may be transferred to the acquiring entity. Users will be notified of any such transfer that materially affects their rights under this Policy.

7 Cookies & Tracking Technologies

MrCoin88 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and gather analytics data that helps us improve the Services.

7.1 Types of Cookies Used

• Strictly Necessary Cookies: Essential for the platform to function. They manage session authentication, maintain your login state, and ensure secure navigation. These cookies cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and last-visited game category to personalise your experience.
• Analytics Cookies: Collect anonymised data about how users interact with the platform — including pages visited, session duration, and device types — to help us improve performance and usability.
• Marketing Cookies: Used only with your consent to deliver relevant promotional content. You may opt out of marketing cookies at any time via your account settings.

7.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings or via the cookie preference centre within your MrCoin88 account settings. Please note that disabling strictly necessary cookies will impair the functionality of the platform and may prevent you from accessing certain features.

8 Data Retention

MrCoin88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law or regulation.

• Active account data is retained for the duration of your account and for a period of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• KYC verification documents are retained for five (5) years after the end of the business relationship.
• Support communications are retained for two (2) years from the date of last interaction.
• Marketing consent records are retained for the duration of the consent and for one (1) year following withdrawal.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents recovery or reconstruction.

9 Data Security

MrCoin88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the MrCoin88 platform
• Encrypted storage of all sensitive personal data including passwords (hashed and salted) and financial identifiers
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent specialists
• Intrusion detection systems and 24/7 security monitoring of platform infrastructure
• Incident response procedures to ensure prompt detection, investigation, and notification of any personal data breaches

Notwithstanding the above, no system of data transmission or storage can be guaranteed to be entirely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly at [email protected] if you suspect any unauthorised access to your account.

10 User Rights

Subject to applicable law and certain limited exceptions, you have the following rights in respect of your personal data held by MrCoin88:

• Right of Access: You may request a copy of the personal data we hold about you, together with information about how it is processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held in your account.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our overriding legal retention obligations.
• Right to Restriction: You may request that we restrict processing of your personal data in certain circumstances — for example, while the accuracy of data is contested.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format for transfer to another provider.
• Right to Object: You may object to processing of your personal data based on legitimate interests or for direct marketing purposes. Objections to marketing are actioned immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verifiable requests within 30 days. Where requests are complex or numerous, we may extend this period by a further 60 days with notification.

11 Minors

The MrCoin88 platform is strictly restricted to persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under this age threshold, we will promptly close the relevant account, delete the associated personal data, and reverse any financial transactions where possible.

If you believe that a minor has registered an account on our platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

12 International Data Transfers

MrCoin88 operates globally and may transfer your personal data to service providers or infrastructure located outside Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place to maintain the protection of your personal data to a standard equivalent to that which applies within Malaysia. These safeguards may include contractual clauses that impose data protection obligations on receiving parties equivalent to those under applicable privacy frameworks.

By using the MrCoin88 platform, you acknowledge and consent to the international transfer of your personal data under the safeguards described in this clause.

13 Policy Amendments

MrCoin88 reserves the right to update or revise this Privacy Policy at any time. Where material changes are made — such as changes to the categories of data collected, new sharing arrangements, or material changes to User rights — we will notify registered Members via the email address associated with their account or through a prominent platform notice, no less than 14 days before the changes take effect.

The "Last Updated" date displayed at the top of this Policy indicates when the most recent revision was published. We encourage you to review this Policy periodically. Continued use of the Services after any revision constitutes acceptance of the updated Policy.

14 Contact Us

For all privacy-related queries, data subject access requests, or concerns regarding MrCoin88's data practices, please contact our Data Privacy team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the on-site chat widget
• Subject Line: Please use "Privacy Request — [Your Name]" when submitting a data subject request by email to ensure prompt routing

We will acknowledge all privacy requests within 5 business days and aim to resolve them fully within 30 days. Where a request cannot be fulfilled — for example, due to a legal retention obligation — we will explain the reason in writing.